成都
應屆畢業生
大專
2025-06-12 14:10:15
950人關注
職位描述
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General Description
Assist the department manager in leading and managing a team of Export customer service and operation team to ensure high quality service in line with company policy and operation standards.
Specific Accountabilities
Enhance Customer Service understanding and knowledge of products and services in order to encourage customer buy-in and sell these services during customer interactions
Prioritize and delegate work tasks for customer service with focus on customer needs and performance targets.
Cooperate with Hub and physical handling agents to ensure cargo departure smoothly and timely.
Coach and appraise customer service on their daily tasks with emphasis on processes and systems, and achievement of individual and departmental performance targets.
Identify staff advantages /disadvantages and training needs, jointly develop and co-ordinate training sessions with trainers and conduct training sessions as assigned.
Lead, motivate and supervise customer service agents to ensure their performance is aligned to stipulated standards.
Skills Required
Analytical and organizational skills.
Negotiation and interpersonal skills
Project Management skills
Facilitation and training skills.
People Management skills
Coach skill
Software skills.
Experience and Qualifications
3-5 years of experience in a related capacity
3-5 years’ experience in leading（Especially with a strong background and working experience in coaching, training, counseling, team motivations）customer service teams in a similar sized company.
Experience in quality management system such as ISO and COPC-2000 (preferable)
Well-known the whole operation process.
Good command of written and oral English.
Core Competences
Customer Orientation
Planning
Assist the department manager in leading and managing a team of Export customer service and operation team to ensure high quality service in line with company policy and operation standards.
Specific Accountabilities
Enhance Customer Service understanding and knowledge of products and services in order to encourage customer buy-in and sell these services during customer interactions
Prioritize and delegate work tasks for customer service with focus on customer needs and performance targets.
Cooperate with Hub and physical handling agents to ensure cargo departure smoothly and timely.
Coach and appraise customer service on their daily tasks with emphasis on processes and systems, and achievement of individual and departmental performance targets.
Identify staff advantages /disadvantages and training needs, jointly develop and co-ordinate training sessions with trainers and conduct training sessions as assigned.
Lead, motivate and supervise customer service agents to ensure their performance is aligned to stipulated standards.
Skills Required
Analytical and organizational skills.
Negotiation and interpersonal skills
Project Management skills
Facilitation and training skills.
People Management skills
Coach skill
Software skills.
Experience and Qualifications
3-5 years of experience in a related capacity
3-5 years’ experience in leading（Especially with a strong background and working experience in coaching, training, counseling, team motivations）customer service teams in a similar sized company.
Experience in quality management system such as ISO and COPC-2000 (preferable)
Well-known the whole operation process.
Good command of written and oral English.
Core Competences
Customer Orientation
Planning
注：聯系我時，請說是在河南人才網上看到的。
工作地點
地址：成都錦江區成都市錦江區人民南路二段1號仁恒置地寫字樓1601
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